HomeSure – Privacy Policy

01 · Information We Collect

Information We Collect

HomeSure collects personal information that you provide directly when registering or using the Platform, as well as data generated automatically by your use of the service. We collect only what is necessary to provide a safe, functional, and fraud-resistant marketplace.

1.1 Information You Provide Directly

Account Registration: Full legal name, email address, Philippine mobile number, password, and selected user role (Buyer/Renter or Seller/Landlord)
Seller Identity Verification: Government-issued photo ID (e.g., Passport, Driver's License, PhilSys National ID), a live selfie photograph taken while holding the ID, and any supporting documents submitted during the verification process
Property Ownership Documents: Transfer Certificate of Title (TCT), Original Certificate of Title (OCT), Condominium Certificate of Title (CCT), Deed of Absolute Sale, notarized authority-to-lease letters, Real Property Tax Declaration, and other documents required to validate listing authenticity
Property Listings: Property photographs, written descriptions, pricing, exact address, lot/floor area, amenities, and other listing details submitted by sellers
Messages: Content of communications sent between users through the Platform's built-in messaging system
Profile Information: Optional profile photo, display name, and any additional details you voluntarily add to your public profile
Reports Submitted: Content and attachments included in any fraud or violation reports you file through the Platform
Signed MOA: The date and record of your acceptance of the Memorandum of Agreement, if applicable

1.2 Information Collected Automatically

Usage Data: Pages visited, listings viewed, search terms used, buttons clicked, and other interactions with Platform features
Device and Browser Information: Browser type and version, operating system, screen resolution, and device type (desktop/mobile)
IP Address: Your Internet Protocol (IP) address, which is logged for security, fraud detection, and audit trail purposes
Session Data: Login timestamps, session duration, logout events, and authentication activity
Location Data: Approximate geographic location (barangay/municipality level) inferred from your IP address for the purpose of showing relevant local listings

02 · Identity & Document Data Consent

Identity and Document Data — Your Consent

HomeSure's seller verification system requires the collection of sensitive personal data, including government-issued identification documents and selfie photographs. This section explains specifically how we handle that data and what you are consenting to when you submit it.

2.1 What We Collect for Verification

A photograph of a valid government-issued photo ID (Passport, PhilSys ID, Driver's License, Voter's ID, SSS/GSIS ID, PRC ID). The image must be clear and unaltered.
A live selfie photograph showing your face alongside the submitted ID, taken at the time of verification (not a pre-existing or staged photo)
Property ownership documents including TCT, Deed of Sale, Tax Declaration, or equivalent documentation proving your legal right to list a property

2.2 How We Use Verification Data

Verification documents are used exclusively to confirm the identity of sellers and validate their legal authority to list properties on the Platform
Documents are reviewed by authorized HomeSure administrators only. Access to verification data is logged and audited. No unauthorized personnel may view submitted ID or property documents.
We do not use your verification documents for advertising, profiling, or any purpose other than identity and listing authenticity validation
We do not run facial recognition or biometric matching software on your selfie photographs. Selfies are reviewed manually by authorized staff to confirm that the person in the photo matches the submitted ID

2.3 Retention of Verification Documents

Verification documents are retained for a period not exceeding two (2) years from the date of your last account activity. After this retention period — or upon your verified request for deletion — verification documents are securely and permanently deleted from our systems. During account suspension investigations, retention may be extended for the duration of the review.

By submitting your identity and property documents, you voluntarily and explicitly consent to their collection, storage, and processing by HomeSure as described in this section, in accordance with Republic Act No. 10173 (Data Privacy Act of 2012).

03 · How We Use Your Information

How We Use Your Information

HomeSure uses the data we collect only for the purposes described below. We do not sell, rent, or trade your personal information.

Account Management: To create, authenticate, and maintain your account; to provide role-appropriate platform access; and to communicate account-related updates
Platform Operations: To display property listings, process seller verifications, enable buyer-seller communication, and ensure the Platform functions correctly
Fraud Detection and Prevention: To identify, investigate, and prevent fraudulent listings, fake identity submissions, scam attempts, and unauthorized platform access
Moderation and Enforcement: To review reported listings or users, take action on verified violations, and maintain the safety and integrity of the marketplace
Platform Improvement: To analyze anonymized usage patterns, identify bugs, and improve the functionality, performance, and design of HomeSure
Communications: To send verification status notifications, important policy updates, security alerts, and (where consented) platform announcements
Legal Compliance: To comply with applicable Philippine laws, respond to lawful requests from government authorities, and enforce our Terms of Service
Audit Trail: To maintain a verifiable record of all administrative actions taken on the Platform for accountability and security oversight

04 · Sharing of Information

Sharing of Information

HomeSure does not sell, rent, or trade your personal information to third parties under any circumstances. We may share limited information only in the situations described below:

Between Platform Users: Seller contact information (name, phone number) and listing content are visible to registered and logged-in buyers. Buyer names are shared with sellers when a buyer initiates a message. We do not publicly display email addresses, verification documents, or IP addresses to other users.
Platform Administrators: Authorized HomeSure admins and super admins may access user account data, verification documents, and message logs solely for the purpose of moderation, verification review, and support. All such access is logged in the platform's audit trail.
Law Enforcement and Legal Authorities: We may disclose user information — including identity documents and IP logs — to the Philippine National Police (PNP), National Bureau of Investigation (NBI), or courts of law when required by a valid legal order or when we believe, in good faith, that disclosure is necessary to prevent or investigate fraud, identity theft, or other criminal offenses.
Safety and Security: We may share information to protect the rights, safety, or property of HomeSure, our users, or the general public where an immediate risk of harm exists.

We never sell your personal data. Any sharing of data with third parties is strictly limited to what is necessary to operate the Platform, comply with legal requirements, or protect users from harm.

05 · Data Retention

Data Retention

We retain your personal information only for as long as it is needed to fulfill the purposes described in this Policy or as required by Philippine law.

Active Accounts: All account data is retained for the duration of your active account
Deleted Accounts: After you request account deletion, a 30-day grace period applies. After this period, your personal profile data, listing content, and messages are permanently removed from active systems
Verification Documents (ID and selfie): Retained for up to two (2) years from your last account activity, then securely deleted. May be held longer if subject to an ongoing fraud investigation or legal proceedings.
Property Documents: Retained for the same two-year period as verification documents. Removed upon account deletion, subject to ongoing investigation exceptions.
Audit Logs: Administrative action logs are retained for up to 24 months for security, compliance, and accountability purposes
Listing Data: Removed listings may be retained in anonymized, aggregated form for analytics purposes and will not be traceable back to individual sellers
Fraud Reports: Reports and associated evidence are retained for the duration of the investigation and for up to 12 months afterward

You may request deletion of your account and associated personal data at any time through your Account Settings. Requests will be processed within 30 days.

06 · Data Security

Data Security

HomeSure implements a multi-layered approach to protecting your personal information, particularly sensitive data such as identity documents and property records.

6.1 Technical Safeguards

Role-based access control (RBAC) ensuring that users can only access data and features appropriate to their assigned role
Secure, authenticated session management with automatic logout to prevent unauthorized session hijacking
IP address logging and comprehensive audit trails for all administrative actions performed on the Platform
Mandatory identity verification before any seller account is permitted to publish active listings
Periodic re-verification (every 6 months) for active sellers to detect compromised or transferred accounts

6.2 Administrative Safeguards

Access to sensitive verification documents (government IDs, property papers) is restricted to authorized administrators only and is subject to audit logging
All HomeSure administrators are bound by confidentiality obligations and may not share, export, or misuse user data
Administrator accounts are managed separately from regular user accounts and are subject to higher scrutiny and oversight by Super Admins

6.3 Your Responsibility

While we take robust measures to secure your data, no system is entirely immune to security risks. You are responsible for:

Using a strong, unique password that is not shared with any other service
Logging out of your account after each session, especially on shared or public devices
Reporting any suspected unauthorized access to your account immediately to support@homesure.com

07 · Cookies and Local Storage

Cookies and Local Storage

HomeSure uses lightweight browser-based storage to enhance your experience and maintain your session. We do not use third-party tracking cookies, advertising cookies, or cross-site behavioral tracking of any kind.

sessionStorage: Used to maintain your authenticated login session for the duration of your active browser session. This data is automatically cleared when you close the browser tab or window and cannot be accessed by other websites.
localStorage: Used to save your theme preference (dark or light mode) across visits. Also used by the seller MOA signing process to record acceptance locally. This data persists until you manually clear your browser storage.

You can view, clear, or disable browser storage at any time through your browser's developer settings. Note that clearing session storage will log you out of the Platform.

HomeSure does not use Google Analytics, Facebook Pixel, or any third-party advertising or analytics scripts. Your browsing activity on HomeSure is not tracked by external parties.

08 · Your Rights Under Philippine Law

Your Rights Under Philippine Law

Under Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines, you are entitled to the following rights with respect to your personal data held by HomeSure:

Right to Access

Request a copy of the personal data we hold about you and information on how it is being used

Right to Correction

Update or correct any inaccurate personal information stored in your profile or account

Right to Erasure

Request deletion of your account and all associated personal data, subject to legal retention obligations

Right to Object

Object to specific uses of your personal data, including processing for purposes beyond platform operations

Right to Data Portability

Request a copy of your personal data in a structured, portable, machine-readable format

Right to File a Complaint

Lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated

To exercise any of these rights, contact us at support@homesure.com with the subject line "Data Rights Request." We will acknowledge your request within 5 business days and provide a complete response within 15 business days. For NPC complaints, visit privacy.gov.ph.

09 · Children's Privacy

Children's Privacy

HomeSure is not intended for use by individuals under the age of 18 years. We do not knowingly collect, store, or process personal information from minors. Registration requires acknowledgment that the user is of legal age.

If we discover that a user under 18 has registered or submitted personal data to the Platform, we will immediately suspend the account, delete all associated data, and notify the relevant party if appropriate. If you believe a minor has provided information to HomeSure, please contact us immediately at support@homesure.com.

10 · Third-Party Links and Services

Third-Party Links and Services

HomeSure may contain links to external websites, government portals (such as the NPC or LGU websites), or other third-party resources. This Privacy Policy applies exclusively to the HomeSure platform and does not govern the privacy practices of any external websites or services.

We are not responsible for the content, privacy practices, or security measures of any third-party websites or services you may access through links found on our Platform. We encourage you to review the privacy policies of any external sites before providing personal information.

HomeSure does not integrate third-party social login (e.g., "Login with Facebook"), advertising networks, or external analytics services that could expose your browsing behavior to external parties.

11 · Use of Data for Fraud Prevention

Use of Data for Fraud Prevention

Given HomeSure's focus on preventing fraudulent property transactions, we maintain additional data processing practices specifically aimed at fraud detection, which are described here for full transparency.

IP Address Logging: IP addresses associated with all login sessions and account actions are logged and may be compared against known fraud patterns or flagged addresses
Cross-Account Verification: We may compare submitted identity documents across accounts to detect duplicate registrations or identity reuse by banned users attempting to circumvent a suspension
Report Data Analysis: Aggregated report data (e.g., how many times a listing or seller has been flagged) is used to prioritize moderation reviews without exposing individual reporters' identities
Session Anomaly Detection: Unusual login patterns — such as login from multiple geographic locations within a short period — may trigger account security reviews

This processing is based on HomeSure's legitimate interest in protecting its users and the integrity of the marketplace, and is proportionate to the risk of harm that property fraud poses to buyers and sellers in our community.

Evidence collected during fraud investigations — including submitted documents, IP logs, and message content — may be provided to law enforcement authorities (PNP, NBI) upon presentation of a valid legal order or warrant.

12 · Changes to This Policy

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will:

Update the "Last Updated" date at the top of this page
Notify registered users via email or in-platform notification at least 7 days before changes take effect
For changes involving new categories of sensitive data collection or materially different uses of your data, seek renewed consent where required by law

We encourage you to review this page periodically. Your continued use of HomeSure after an updated Privacy Policy takes effect constitutes your acceptance of the changes. If you do not agree with any changes, you may request account deletion through Account Settings.

13 · Contact Us

Contact Us

If you have questions, concerns, or formal requests regarding this Privacy Policy or the processing of your personal data, please reach out to us. We respond to all data-related inquiries within 5 business days and complete formal requests within 15 business days.

General & Privacy: support@homesure.com

Data Rights Requests: support@homesure.com (subject: "Data Rights Request")

Office: Sta. Maria, Bulacan, Philippines

National Privacy Commission (NPC): privacy.gov.ph — For formal data privacy complaints